PRIVACY POLICY
Effective Date and Last Updated: June 17, 2026
Dentaire CANAME West Island Inc., also known as CANAME Dental West Island, is committed to protecting the privacy of its patients, prospective patients, website visitors and other individuals who communicate with the clinic.
We collect, use, retain and disclose personal information only for the purposes described in this Privacy Policy, including responding to inquiries, managing appointment requests, providing administrative support, communicating with patients, improving our website and services and complying with applicable legal and professional requirements.
Important Notice Regarding Text Messaging Data
Dentaire CANAME West Island Inc. does not share mobile messaging opt-in information, including telephone numbers, SMS or text messaging consent records and text messaging opt-in data, with affiliates or third parties for their own marketing or promotional purposes.
SMS and text messaging opt-in information is kept confidential. This information may only be disclosed to mobile carriers, aggregators, technology providers, subcontractors and messaging service providers when necessary to transmit, manage, secure and support our SMS or text messaging services.
Information We Collect
We collect personal information that you voluntarily provide when you interact with our website, submit a contact form or appointment request, request information about a dental service, communicate with our staff, provide your telephone number or agree to receive SMS or text messages.
The information collected may include your name, telephone number, email address, preferred appointment date or time, whether you are a new or existing patient, the dental service in which you are interested, the contents of your messages or questions, your communication preferences, your email or SMS consent records, your opt-out requests and any other information you choose to provide through our website or communications.
Some information that you choose to provide may relate to your dental or health concerns. We recommend that you do not send urgent or unnecessarily detailed medical information through an ordinary website form, email or text message. For urgent dental concerns, please contact the clinic directly.
We may also collect limited technical and non-personal information when you use our website. This may include your IP address, browser type, device information, operating system, pages visited, website interactions, analytics information, cookies and similar technologies.
How We Use Your Information
We may use the information we collect to respond to appointment requests, contact requests, questions and customer service inquiries.
We may use your information to schedule, confirm, remind, modify or cancel appointments and to communicate with you regarding your requests, dental services, administrative matters or other relevant clinic information.
When you have provided the required consent, we may send occasional promotional or marketing communications relating to CANAME Dental West Island’s services.
We may also use information to maintain records of your communication preferences, SMS or text messaging consent and unsubscribe requests.
Information may be used to improve our website, forms, communications, services and overall patient experience. It may also be used to maintain security, prevent fraud or misuse, meet operational requirements and comply with applicable laws, regulations and professional responsibilities.
We limit the use of personal information to the purposes described when it was collected and to other purposes permitted or required by law.
Consent
Where required, we obtain your consent before collecting, using or disclosing your personal information.
You may withdraw your consent to certain uses or communications, subject to applicable legal, regulatory, professional and operational requirements.
Certain information may be necessary for us to respond to an appointment request, provide administrative assistance or communicate with you. Refusing to provide this information may prevent us from fully responding to your request.
Consent to receive promotional or marketing communications is optional and is not required to submit a form, request information, schedule an appointment or receive dental services.
SMS and Text Message Communications
If you provide your telephone number and agree to receive SMS or text messages from Dentaire CANAME West Island Inc., we may send messages relating to appointment requests, confirmations, reminders, scheduling changes, cancellations, service updates, administrative follow-ups, responses to questions, customer support and other notifications relating to your requests.
If you separately agree to receive promotional communications, we may also send occasional marketing or promotional messages relating to our dental services.
Message frequency may vary depending on your appointment activity, requests and communication preferences. Message and data rates may apply depending on your mobile service provider.
You may reply STOP or ARRET at any time to unsubscribe from SMS or text messages. After your request is processed, you will no longer receive messages through that messaging program unless you provide your consent again.
You may reply HELP or AIDE for assistance. You may also contact CANAME Dental West Island at info@dentalcaname.com or (514) 620-8868.
Consent to receive SMS or text messages is not required to submit a form, request information, schedule an appointment or receive a service.
Mobile carriers are not responsible for delayed or undelivered messages. Message delivery may depend on carrier availability, network conditions and the accuracy of the telephone number provided.
Mobile Information Privacy
No mobile information will be sold, rented, traded or disclosed to third parties or affiliates for their own marketing or promotional purposes.
This protection includes telephone numbers, SMS or text messaging opt-in records, consent information, messaging preferences and unsubscribe requests.
Mobile information may only be disclosed to service providers that are necessary to operate and support our messaging services, including technology providers, communication platforms, mobile carriers, aggregators and subcontractors responsible for transmitting or managing messages.
These providers may only process the information to the extent necessary to provide their services on our behalf.
Text Messaging Data Protection
Text messaging opt-in data and consent records will not be shared with third parties for their own marketing or promotional purposes.
This information may be provided to aggregators, mobile carriers, technology providers, subcontractors or text messaging service providers when necessary to deliver, manage, secure and support our SMS or text messaging services.
We use reasonable administrative, technical and physical safeguards intended to protect text messaging consent records and opt-in information from unauthorized access, use, disclosure, modification or loss.
Information Sharing and Disclosure
Dentaire CANAME West Island Inc. does not sell, rent or trade personal information.
We may disclose personal information when reasonably necessary to operate the clinic, respond to requests, support communications, manage appointments, provide services, maintain our website or comply with applicable legal and professional requirements.
Information may be provided to authorized employees and clinic personnel, website hosting providers, form and communication management providers, email and SMS service providers, information technology providers, security and maintenance providers, analytics providers and other contractors that support our operations.
When applicable and permitted by law, information may also be shared with professionals involved in providing or coordinating dental care.
Service providers are only permitted to process personal information to the extent necessary to perform services on our behalf. They are expected to protect the information in accordance with their contractual and legal obligations.
We may disclose personal information when required by law, a court order, a legal proceeding or a valid request from a government, regulatory, professional or judicial authority.
Information Processed Outside Québec
Some technology, website, communications or service providers may process, host or store information outside Québec or Canada.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement agencies or government authorities in accordance with applicable laws.
Where required, we take reasonable steps to assess the privacy implications of processing information outside Québec and to ensure that appropriate safeguards are in place.
Sensitive Personal Information
Information concerning dental care, health conditions or treatment needs may be considered sensitive personal information.
We take reasonable additional precautions to protect sensitive information. Sensitive personal information is only used or disclosed with the required consent or where its use or disclosure is otherwise permitted or required by law.
Information Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, manage appointments and communications, provide services, maintain business and clinical records, resolve disputes, protect our legal rights and comply with applicable legal, regulatory and professional requirements.
Retention periods may vary depending on the nature of the information. Dental and clinical records may be subject to specific retention requirements established by applicable laws and professional standards.
When information is no longer required, it may be securely destroyed or anonymized where permitted by law.
Data Security
We use reasonable physical, administrative and technical safeguards intended to protect personal information against unauthorized access, disclosure, loss, theft, misuse, alteration, copying or destruction.
These safeguards may include access restrictions, password protection, security controls, backups, confidentiality requirements and reasonable technology security practices.
Although we take reasonable measures to protect personal information, no website, electronic transmission, email, text message or electronic storage system can be guaranteed to be completely secure.
Privacy Incidents
If a privacy incident occurs, we take reasonable measures to reduce the risk of harm and prevent similar incidents from occurring.
Where required by applicable law, we may notify affected individuals and the appropriate privacy authorities.
We may also maintain records of privacy incidents in accordance with applicable legal requirements.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, remember certain preferences, improve navigation, understand how visitors use the website, measure website performance, detect technical issues and protect the website against malicious activity.
Some cookies may be necessary for the website to function properly. Other cookies and tracking technologies may be used in accordance with applicable consent requirements.
You may manage or disable cookies through your browser settings. Some website features may not function correctly when cookies are disabled.
Information Concerning Minors
CANAME Dental West Island provides dental services to patients of different ages.
Personal information concerning a child should generally be submitted by, or with the involvement of, a parent or legal guardian where required by law.
Parents and legal guardians may contact the clinic when scheduling an appointment or submitting information on behalf of a minor.
Your Rights and Choices
Subject to applicable legal limitations, you may request access to the personal information we hold about you.
You may request that inaccurate, incomplete or outdated personal information be corrected.
You may also withdraw certain forms of consent, request information about how your personal information has been used or disclosed and ask questions about our privacy practices.
In certain circumstances, you may request the deletion or portability of personal information where those rights are provided by applicable law.
We may need to verify your identity before responding to a privacy request. Certain information may need to be retained to comply with legal, regulatory, professional or record-keeping obligations.
To submit a privacy request or concern, contact info@dentalcaname.com or call (514) 620-8868.
Promotional Communications
We may send promotional communications by email or SMS only when you have provided the required consent or when otherwise permitted by law.
You may unsubscribe from marketing emails by using the unsubscribe option included in the message, where available.
You may unsubscribe from SMS or text marketing messages by replying STOP or ARRET.
You may also contact us at info@dentalcaname.com to update your communication preferences.
Unsubscribing from promotional communications will not necessarily prevent you from receiving important administrative communications concerning an appointment, request or service through an appropriate communication method.
Third-Party Links
Our website may contain links to websites or online services operated by third parties.
Dentaire CANAME West Island Inc. is not responsible for the content, security practices or privacy policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before submitting personal information through it.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, communication practices, technology or applicable legal and regulatory requirements.
The most recent version will be published on our website with its effective date or latest revision date.
Continued use of the website after an updated policy is published means that the updated policy will apply to information collected after its effective date, subject to applicable consent requirements.
Contact Us
For questions, privacy requests, correction requests, complaints or concerns regarding this Privacy Policy or the handling of your personal information, please contact Dentaire CANAME West Island Inc.
Dentaire CANAME West Island Inc. is located at 14925 Boulevard de Pierrefonds, Pierrefonds, Québec H9H 4M5, Canada.
You may contact the clinic by email at info@dentalcaname.com, by telephone at (514) 620-8868 or through our website at https://dentalcaname.com/.